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Client Rights

Client Rights You have the right to: All individuals who apply for services, regardless of sex, race, age, color, creed, financial status or national origin are assured that their lawful rights as Clients shall be guaranteed and protected. While being served, you the Client are assured and guaranteed the following rights:
  1. To be treated with respect and dignity.
  2. To receive timely treatment by qualified professionals.
  3. Every effort will be made to use the least restrictive, most appropriate treatment available, based on Client needs.
  4. Each Client shall be afforded the opportunity to participate in activities designed to enhance self-image.
  5. An individualized treatment plan shall be developed for each Client in accordance with the provisions established for each program
  1. To receive quality treatment that is best suited to his/her needs and shall include appropriate services medical, vocational, social,
educational, and/or rehabilitative services.
  1. To express by signature an informed consent of the right to release information for communication purposes with other agencies.
  2. To receive communication and correspondence from individuals.
  3. To privacy for interview/counseling sessions.
  4. To practice your religious practices.
  5. To be provided humane care and protection from harm.
  6. To contract and consultation with legal counsel and private practitioners of your choice at your expense.
  7. To exercise your constitutional, statutory, and civil rights.
  8. To be free of physical restraint or seclusion.
  9. To be provided on the nature of treatment or habilitation, the known effects of receiving the treatment or rehabilitation, and alternative
treatment or habilitation programs.
  1. To be provided information on an ongoing basis regarding your treatment or rehabilitation.
  2. To be provided services in accordance with standards of practice, appropriate to your needs, and designed to afford a reasonable
opportunity to improve your condition.
  1. To receive full information regarding the treatment process.
  2. To refuse treatment.
  3. To all other constitutional and legal rights, including the right to personal clothing and effects.
  4. To be informed of the Client grievance procedure upon request.
RIGHT TO INDIVIDUAL DIGNITY.The dignity of the individual served must be respected at all times and upon all occasions, including any occasion when the individual is admitted, retained, or transported. Individuals served who are not accused of a crime or delinquent act may not be detained or incarcerated in jails, detention centers, or training schools of the state, except for purposes of protective custody in strict accordance with this chapter. An individual may not be deprived of any constitutional right.   RIGHT TO NONDISCRIMINATORY SERVICES – Service providers may not deny an individual access to substance abuse services solely on the basis of race, gender, ethnicity, age, sexual preference, human immunodeficiency virus status, prior service departures against medical advice, disability, or number of relapse episodes. Service providers may not deny an individual who takes medication prescribed by a physician access to substance abuse services solely on that basis. Service providers who receive state funds to provide substance abuse services may not, if space and sufficient state resources are available, deny access to services based solely on inability to pay.   RIGHT TO QUALITY SERVICES. Each individual must be delivered services suited to his or her needs, administered skillfully, safely, humanely, with full respect for his or her dignity and personal integrity, and in accordance with all statutory and regulatory requirements.   RIGHT TO COMMUNICATION – Each individual has the right to communicate freely and privately with other persons within the limitations imposed by service provider policy.   RIGHT TO CARE AND CUSTODY OF PERSONAL EFFECTS. An individual has the right to possess clothing and other personal effects. The service provider may take temporary custody of the individual’s personal effects only when required for medical or safety reasons, with the reason for taking custody and a list of the personal effects recorded in the individual’s clinical record. RIGHT TO EDUCATION OF MINORS.— Each minor in a residential service component is guaranteed education and training appropriate to his or her needs. The service provider shall coordinate with local education agencies to ensure that education and training is provided to each minor in accordance with other applicable laws and regulations and that parental responsibilities related to such education and training are established within the provisions of such applicable laws and regulations. This chapter does not relieve any local education authority of its obligation under law to provide a free and appropriate education to every child. RIGHT TO CONFIDENTIALITY OF INDIVIDUAL RECORDS. – The records of service providers which pertain to the identity, diagnosis, and prognosis of and service provision to any individual are confidential in accordance with this chapter and with applicable federal confidentiality regulations and are exempt from s. 119.07(1) and s. 24(a), Art. I of the State Constitution. Such records may not be disclosed without the written consent of the individual to whom they pertain except that appropriate disclosure may be made without such consent: 1. To medical personnel in a medical emergency. 2. To service provider personnel if such personnel need to know the information in order to carry out duties relating to the provision of services to an individual. 3. To the secretary of the department or the secretary’s designee, for purposes of scientific research, in accordance with federal confidentiality regulations, but only upon agreement in writing that the individual’s name and other identifying information will not be disclosed. 4. In the course of review of service provider records by persons who are performing an audit or evaluation on behalf of any federal, state, or local government agency, or third-party payor providing financial assistance or reimbursement to the service provider; however, reports produced as a result of such audit or evaluation may not disclose names or other identifying information and must be in accordance with federal confidentiality regulations. 5. Upon court order based on application showing good cause for disclosure. In determining whether there is good cause for disclosure, the court shall examine whether the public interest and the need for disclosure outweigh the potential injury to the individual, to the service provider and the individual, and to the service provider itself. RIGHT TO COUNSEL.— Each individual must be informed that he or she has the right to be represented by counsel in any involuntary proceeding for assessment, stabilization, or treatment and that he or she, or if the individual is a minor his or her parent, legal guardian, or legal custodian, may apply immediately to the court to have an attorney appointed if he or she cannot afford one. RIGHT TO HABEAS CORPUS.—At any time, and without notice, an individual involuntarily retained by a provider, or the individual’s parent, guardian, custodian, or attorney on behalf of the individual, may petition for a writ of habeas corpus to question the cause and legality of such retention and request that the court issue a writ for the individual’s release. LIABILITY AND IMMUNITY.—
  • (a) Service provider personnel who violate or abuse any right or privilege of an individual under this chapter are liable for damages as determined by law.
  • (b) All persons acting in good faith, reasonably, and without negligence in connection with the preparation or execution of petitions, applications, certificates, or other documents or the apprehension, detention, discharge, examination, transportation, or treatment of a person under the provisions of this chapter shall be free from all liability, civil or criminal, by reason of such acts.
NEGLECT AND/OR ABUSE OF CLIENTS: POLICY AND PROCEDURE   In the event that any client feels that he or she has been abused, neglected, or is dissatisfied with the services and treatment given by the program and staff of Just Believe Recovery Center, LLC, he or she is free to lodge his or her complaint with any staff member of Just Believe Recovery Center, LLC.  In the event that the client is unable to do this directly with staff member(s), or if for any reason it might seem inappropriate to do so, the -following mechanism shall provide an alternative.  The client with the complaint can lodge his or her complaint with any Therapist of the treatment facility.  This client representative can then present the problem to the Clinical Director of Just Believe Recovery Center, LLC at any time.  If the complaint is of urgent nature, it should be handled on an immediate basis and not delayed until perhaps the following week or next meeting of the Clinical Director and Treatment Team.  This will be at the discretion of the Clinical Director. CONFIDENTIALITY OF ALCOHOL AND DRUG ABUSE CLIENT RECORDS   The confidentiality of alcohol and drug abuse client records maintained by this program is protected by Federal Law and regulations.  Generally, the program may not say to a person outside the program that a client attends the program, or disclose any information identifying a client as an alcohol and drug abuser unless:  
  • The client consents in writing.
  • The disclosure is allowed by a court order.
  • The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit or program evaluation.
  • Child abuse or elderly abuse is suspected
Violation of the Federal law and regulations by a program is a crime.  Suspected violations may be reported to appropriate authorities in accordance with Federal regulations. Federal law and regulations do not protect any information about a crime committed by a client either at the program or against any person who works for the program or about any threat to commit such a crime. Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under State law to appropriate State or local authorities. (See 42 U.S.C. 290dd-3 and 42 U.S.C. 290ee-3 for Federal laws and 42 CFR Part 2 for Federal regulations.) (Approved by the Office of Management and Budget under Control No. 0930-0999) THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. This Notice is effective as of 11/1/10   USES AND DISCLOSURE OF HEALTH INFORMATION   TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS Just Believe Recovery Center uses and discloses your protected health information for treatment, payment and health care operations. Some examples of when our office may use or disclose your health care information for these purposes include:  
  • Sharing test results with other health care providers for confirmation of a diagnosis;
  • Providing your diagnosis or other information about your health to your insurance provider or our billing service to obtain payment for the health care services we provide;
  • Reviewing information as part of our quality improvement program.
OTHER USES AND DISCLOSURES Just Believe Recovery Center may also use or disclose your protected health information, in compliance with guidelines outlined by law, for the following purposes:  
  • Providing you with information related to your health;
  • Contacting you regarding appointments, information about treatment alternatives, or other health related services;
  • Incidental uses or disclosures (e.g., listing your name on a sign-in sheet, etc.); Compliance with all laws (including reports of suspected abuse, neglect or violence); Providing certain specified information to law enforcement or correctional institutions; Providing information to a coroner, medical examiner, funeral director, or organ procurement organization;
  • Public health activities when requested by a public health authority or the FDA. Responding to health oversight agencies;
  • Responding to court or administrative tribunal orders, subpoenas, discovery requests or other lawful process;
  • Research activities
  • When necessary to avert a serious threat to health or safety;
  • Military affairs, veterans affairs, national security, intelligence, Department of State, or presidential protective service activities;
  • Providing information regarding your location, general condition or death to public or private disaster relief agencies; or
  • Informing a family member, other relative, or close personal friend when;
  • Information is relevant to the individual’s involvement with your care;
  • Notification of your location, general condition or death;
  • To assist in your health care (e.g., pick-up prescriptions or other documents, note follow-up care instructions, etc.)
Just Believe Recovery Center will make other uses and disclosure of your protected health information only after obtaining your written authorization. If you authorize a use not contained in this notice, you may revoke your authorization at any time by notifying us in writing that you wish to revoke your authorization. YOUR RIGHTS REGARDING THE PRIVACY OF YOUR HEALTH INFORMATION   Subject to limitations outlined by law, you have certain rights related to use and disclosure of your protected health information, including the right to:  
  • Request restrictions on certain uses and disclosures. However, Just Believe Recovery Center is not obligated to agree to requested restrictions.
  • Receive confidential communications of protected health information.
  • Inspect and copy your protected health information with some limited expectations;
  • Amend your health information;
  • Receive an accounting of disclosures of your health information;
  • Obtain a copy of this notice.
YOUR RIGHTS REGARDING THE PRIVACY OF YOUR HEALTH INFORMATION   Subject to limitations outlined by law, you have certain rights related to use and disclosure of your protected health information, including the right to:  
  • Request restrictions on certain uses and disclosures. However, Just Believe Recovery Center is not obligated to agree to requested restrictions.
  • Receive confidential communications of protected health information.
  • Inspect and copy your protected health information with some limited expectations;
  • Amend your health information;
  • Receive an accounting of disclosures of your health information;
  • Obtain a copy of this notice.
DUTIES REGARDING THE PRIVACY OF YOUR HEALTH INFORMATION   Subject to limitations outlined by law, Just Believe Recovery Center has certain duties related to your protected health information, including:  
  • Just Believe Recovery Center is required by law to maintain the privacy of protected health information and to provide individuals with notice of our legal duties and privacy practices with respect to protected health information.
  • Just Believe Recovery Center is required to abide by the terms of the privacy notice that is currently in effect.
  • Just Believe Recovery Center reserves the right to change a privacy practice described in this notice and to make such change effective for all protected health information. Revised notice will be posted in our office and available upon request.
CONCERNS If you believe your privacy rights have been violated, you may make a complaint by contacting the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint. UNIVERSAL INFECTION CONTROL AND HYGIENE PROCEDURES   It is the policy of Just Believe Recovery Center to maintain continuing efforts to keep its clients and employees free from infectious disease by implementation of an Infection Control Plan.   The intent of the Infection Control Plan is to:
  1. Give direction to employees in the care/service(s) they provide in relation to infection control practices.
  2. Educate employees in the prevention and control of infections.
  3. Provide for surveillance systems to track the occurrence and transmission of infections.
  4. Comply with all applicable state and federal regulations.
  5. The Infection Control Plan shall be applicable to all employees.
  Staff/Client Education:
  1. The Infection Control Officer (designee) shall educate all staff annually. All new employees shall receive orientation prior to reporting to their work stations.
  2. All direct services employees shall be trained on the basics of blood borne pathogens, universal precautions, infectious waste management and other infection control procedures.
  3. Infection control in-services shall be scheduled no less than annually after initial orientation.
  4. Attendance shall be mandatory and shall be documented in the employee file.
  5. Verification of attendance for the mandatory infection control in-service from other institutions will be accepted, provided they are attended within the required time frames.
  6. All direct services employees shall maintain certification that they have been educated in HIV/Universal Precautions by an approved agency/individual.
  7. The Infection Control Plan will be monitored and reviewed at least annually.
Personal Protective Equipment
  1. Personal protective equipment is available to staff for use in case of exposure to blood or other infectious material. All employees must use appropriate equipment when exposed.  Personal protective equipment includes gloves, gowns, laboratory coats, face shields or masks, eye protection, mouthpieces, resuscitation bags, pocket masks or other ventilation devices.  Personal protective equipment will be considered appropriate only if it does not permit blood or other potentially infectious materials to pass through to or reach work clothes, street clothes, undergarments, skin, eyes, mouth  or other mucous membranes under normal conditions of use and for the duration of time which the protective equipment will be used.  Just Believe Recovery Center provides appropriate personal protective equipment for employees to use.
  2. Garment(s) penetrated by blood or other potentially infectious materials shall be removed immediately or as soon as feasible, but isolated immediately. Contaminated, soiled material shall be disposed of in a medical waste container or soaked in a 10% bleach solution for 5 minutes, then washed and stored.
  3. New equipment will be purchased immediately to replace disposed of equipment.
General Precautions  
  1. Hand washing. Hand washing will be performed to prevent cross contamination between client and employees and required of all employees
    1. Hands and other skin surfaces should be washed with soap and warm water immediately and thoroughly before and after medical procedures on clients. Gloves should be worn if exposure occurs.
    2. Use soap, warm water and friction for hand washing. Lather and scrub for 10 seconds.  Rinse well, beginning at fingertips, so dirty water runs off at wrists.  Dry hands on paper towels.  Use dry paper towels to turn off faucets.
2.Gloves  The use of gloves (intact latex or vinyl of appropriate size and quality) is critical during examinations or procedures.  All staff shall be required to wear gloves during all cleaning of body fluids and decontamination procedures.
    1. Gloves are to be worn when direct contact with anybody substance is anticipated (blood, urine, feces, saliva, or drainage of any kind).
    2. Gloves are to be worn when contact with non-intact skin is anticipated.
    3. Gloves are to be worn when handling soiled linen.
    4. Sterile gloves are to be worn for sterile procedures.
    5. Gloves are to be changed between client contacts.
    6. Gloves should not be washed or disinfected for reuse.
  1. Laboratory Specimens. Laboratory specimens should be carried and stored in a zip lock bag or other leak –proof container.
    1. Biohazard labels shall be used to prevent accidental injury or illness to employees exposed to hazardous or potentially hazardous conditions which are out of the ordinary, unexpected or not readily apparent.
      1. Labels shall contain the major message – BIOHAZARD – or the hazard symbol, readable at the minimum distance of five feet.
      2. Employees shall be informed as to the meaning of any labels used to identify bio hazardous waste.
    1. Good common sense practices provide an environment that is safe for everyone.
    2. Employees will be instructed to use a good disinfectant (e.g. Lysol, Tub & Tile Cleaner)
    to clean toilet bowls, sinks, counter tops and soiled furniture.   Blood/Body Fluid Spills
    1. Blood/body fluid spills should be mopped or wiped up with hot soapy water and then disinfected with bleach as described above. If the clean-up is done by hand, disposable gloves are to be worn.
    2. Soiled sponges and mops are to be disinfected by soaking in a 1:10 dilution of bleach for 5 minutes.
    1. Towels and wash cloths should not be shared by clients.
    2. Maintaining a state of personal cleanliness is the key to reducing infection transmission from person to person. This includes bathing regularly and washing hands after use of the bathroom facilities or contact with one’s own body fluids and before preparing food.
      Waste Disposal Disposal Procedures:
    1. Flush-able waste. Body wastes that are flushed down the toilet.
    2. Non-flushable waste. Non-flushable items should be placed in a medical waste container.  When ¾ full, the disposal container is to be picked up by the disposal contractor, if necessary.  The contractor will be notified by staff as soon as appropriate waste is available for pick-up.

Discover The Difference

Unlike many other addiction treatment programs in South Florida, Just Believe Recovery provides all necessary levels of care for the individual. From your initial phone call to us, through the detox process and all the way through each level of residential and outpatient treatment – you will work with the same team from start to finish. You can rest assured that your complete care will be with only one facility.

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Just Believe Recovery Center is a fully licensed, Joint Commission accredited, comprehensive drug and alcohol rehab center located in Jensen Beach, Florida.

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